Expert advice to help you elevate your communication, marketing, planning, and closing skills.
Do you know what customer service and customer experience mean? We use them interchangeably, but they are two different things. Customer service is one part of the bigger picture which is the customer experience. Customer service (CS) is a specific...
Read moreOnline insurance leads have come a long way since the 90s. We have all heard horrible stories about different experiences agents have had. Some self-inflicted, but most fall under failed expectations. Here at Hometown Quotes we do our best to...
Read moreTraditional banker hours are an outdated model for insurance agents. Agents need to keep up with changing times to continue to be successful. Agents in the Top 10 and make six figures and above are grinding over the weekend. Check...
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10 Ways to Stay Motivated Burnout happens to the best of us. And it happens in all professions—even ones that seem exciting. Take being an astronaut, for example. Sure, getting rocketed into outer space must be pretty darn thrilling. But Read more…
The speed of service is one of the most overlooked tactics to attract and retain customers. Timely customer service means to provide support to customers in a favorable manner by responding to their requests as well as resolving their issues. Read more…
Safety and Wellbeing Go Hand in Hand The phrase “safe space” has taken a bit of a hit in the last several years as some political pundits have used it as a term of derision. But when it comes to Read more…
Patience and Empathy Are Key Remember the thrill of buying your first car? Or how nervous you were when you signed mortgage papers for the first time? Those can be very exciting—but also very stressful—times, especially for young adults who Read more…
Sales can come with a high level of anxiety that usually can be attributed to fear. That nervousness can lead to your downfall as a salesperson. Sales doesn’t have to be frightening. Don’t let rejections and quota make you nervous Read more…
Make Yourself Familiar Within the marketing world, there is a concept known as the “familiarity principle.” This is the idea that people are more likely to make a purchase when they feel like they already know a product. It’s why Read more…
