Rapport is defined as a harmonious relationship characterized by an agreement, mutual understanding, or empathy that makes communication possible or easy. Have you heard of the 7-38-55 Rule? It states that 7% of meaning is communicated through spoken word, 38% through your tone, and 55% through your body language. How Read more…
Do online leads give you anxiety? Do you feel like your process isn’t up to par? Do you feel like you are falling in a pile of leads daily that you never seem to get through? This feeling reminds me of the dream where you are falling, falling, and falling. Read more…
Making friends at work is not a requirement, but it sure does make the day go by smoothly. There are quite a few positive outlooks on having work besties for companies, customers, and the employees. In 2018 a study conducted showed 82% of employees admitted to having work friends and Read more…
Out of my 38 years of life experiences, there is one thing I have learned that will take you from the bottom to the top and that is just to be nice. Being nice to others doesn’t have to be over the top, fake, or cost a fortune, but it Read more…
Updating Your Agency’s Online Presence In a blog post last week, we talked about how to hone your brand identity and differentiate yourself from your competitors. This week we’ll focus specifically on bringing your online presence into alignment with that brand identity. [LINK TO LAST WEEK’S POST] Step 1: Look Read more…
Customer Service Week is right around the corner on October 5 – 9, 2020. It was established in 1984 by the International Customer Service Association (now known as Professional Association of Customer Engagement) and proclaimed a national event by Congress in 1992. It is recognized each year during the first Read more…
Know Your Customer, Know Yourself Imagine for a minute that your agency was a person—what would that person look like to other people? Would it be an energetic young man with an easy smile and casually cool style? Or maybe a confident middle-aged woman with elegant clothing and a tasteful Read more…
Use Your Expertise to Give Back Remember when you first started selling insurance? Recall the nervousness you felt about making your first cold calls. The concentration you had to muster to keep track of insurance terminology and explain it in a way that someone else could understand. The confusion you Read more…
We have all heard the saying “working to live,” but this year has been a doozy. A lot of us are working from home 3-5x a week along with having our family duties still the same without the kids being at school. We are having to make sure that meals Read more…
How many bot calls do you receive in a week, even a day? They now come through with local numbers, so you don’t even know whether to answer the call or not. So with that being said, how do you contact more prospects and customers over the phone when you Read more…
