Providing great customer service means knowing exactly what to say, when to say it, and the best way to say it. Communication is hard, but even harder when most support conversations revolve around “I have a problem…” and “Let me see how I can fix that problem for you.” The Read more…
Business-to-Business (B2B) sales can be complicated. There are many pitfalls that can end up trapping sales deals. You have to be confident and disciplined enough to trust your intuition. Here are 5 mistakes to avoid making if you are going to close more deals. Selling instead of building relationships The Read more…
According to sales strategist Jill Konrath, 97 percent of all business calls go to voicemail now. Due to this, getting the best results during B2B sales phone prospecting depends heavily on your voicemail techniques. Here are 4 tips that we think will transform your voicemail strategy and increase your chances Read more…
If you are in sales, there is a chance you are rather predictable. And as a result of this, buyers are generally more in charge than you are. The buyers have learned to recognize these sales approaches and have developed ways to deal with them effectively. Both the buyer and Read more…
When you are part of the client-facing teams of a company, it is important to acknowledge when a customer is being difficult or becoming frustrated. Before everyone was working remotely, it was a lot easier to see the customer’s actual body language and facial expressions. Now more than ever, employees Read more…
Do you know what customer service and customer experience mean? We use them interchangeably, but they are two different things. Customer service is one part of the bigger picture which is the customer experience. Customer service (CS) is a specific event when the customer reaches out for support on a Read more…
Online insurance leads have come a long way since the 90s. We have all heard horrible stories about different experiences agents have had. Some self-inflicted, but most fall under failed expectations. Here at Hometown Quotes we do our best to align agents’ expectations with how we do business. Regardless if Read more…
Traditional banker hours are an outdated model for insurance agents. Agents need to keep up with changing times to continue to be successful. Agents in the Top 10 and make six figures and above are grinding over the weekend. Check out our 4 reasons every insurance agent should purchase and Read more…
The speed of service is one of the most overlooked tactics to attract and retain customers. Timely customer service means to provide support to customers in a favorable manner by responding to their requests as well as resolving their issues. All customers respect and value a rapid reply from a Read more…
Patience and Empathy Are Key Remember the thrill of buying your first car? Or how nervous you were when you signed mortgage papers for the first time? Those can be very exciting—but also very stressful—times, especially for young adults who are doing it without the support of a parent or Read more…