Do you know what customer service and customer experience mean? We use them interchangeably, but they are two different things. Customer service is one part of the bigger picture which is the customer experience. Customer service (CS) is a specific event when the customer reaches out for support on a Read more…
Online insurance leads have come a long way since the 90s. We have all heard horrible stories about different experiences agents have had. Some self-inflicted, but most fall under failed expectations. Here at Hometown Quotes we do our best to align agents’ expectations with how we do business. Regardless if Read more…
Traditional banker hours are an outdated model for insurance agents. Agents need to keep up with changing times to continue to be successful. Agents in the Top 10 and make six figures and above are grinding over the weekend. Check out our 4 reasons every insurance agent should purchase and Read more…
The speed of service is one of the most overlooked tactics to attract and retain customers. Timely customer service means to provide support to customers in a favorable manner by responding to their requests as well as resolving their issues. All customers respect and value a rapid reply from a Read more…
Patience and Empathy Are Key Remember the thrill of buying your first car? Or how nervous you were when you signed mortgage papers for the first time? Those can be very exciting—but also very stressful—times, especially for young adults who are doing it without the support of a parent or Read more…
Sales can come with a high level of anxiety that usually can be attributed to fear. That nervousness can lead to your downfall as a salesperson. Sales doesn’t have to be frightening. Don’t let rejections and quota make you nervous because stress can become your greatest adversary. The good news Read more…
Make Yourself Familiar Within the marketing world, there is a concept known as the “familiarity principle.” This is the idea that people are more likely to make a purchase when they feel like they already know a product. It’s why new brands can have such a difficult time making inroads—they Read more…
More Claims, Rate Increase and More “Climate is what you expect, weather is what you get.” – from the National Oceanic and Atmospheric Administration website If you imagine climate change as a tornado, the insurance industry is going to take a direct hit. In the last year alone, unprecedented freezes Read more…
Do you know how many of your customers are cancelling and/or aren’t renewing their subscriptions during a specific time period? This is referred to as customer churn. It is the business cycle of losing and procuring customers. Every company experiences customer churn. The lower your churn rate, the better. Your Read more…
How Will Autonomous Vehicles Affect Insurance Agents? According to just about anyone in the forecasting business (Morningstar, McKinsey & Company, Accenture), we are now in the decade of self-driving cars. Or, to put it more accurately, since trucks and other modes of transportation are also being planned and manufactured—we are Read more…