Do you know what customer service and customer experience mean? We use them interchangeably, but they are two different things. Customer service is one part of the bigger picture which is the customer experience. Customer service (CS) is a specific event when the customer reaches out for support on a Read more…
Online insurance leads have come a long way since the 90s. We have all heard horrible stories about different experiences agents have had. Some self-inflicted, but most fall under failed expectations. Here at Hometown Quotes we do our best to align agents’ expectations with how we do business. Regardless if Read more…
Traditional banker hours are an outdated model for insurance agents. Agents need to keep up with changing times to continue to be successful. Agents in the Top 10 and make six figures and above are grinding over the weekend. Check out our 4 reasons every insurance agent should purchase and Read more…
The speed of service is one of the most overlooked tactics to attract and retain customers. Timely customer service means to provide support to customers in a favorable manner by responding to their requests as well as resolving their issues. All customers respect and value a rapid reply from a Read more…
Sales can come with a high level of anxiety that usually can be attributed to fear. That nervousness can lead to your downfall as a salesperson. Sales doesn’t have to be frightening. Don’t let rejections and quota make you nervous because stress can become your greatest adversary. The good news Read more…
Do you know how many of your customers are cancelling and/or aren’t renewing their subscriptions during a specific time period? This is referred to as customer churn. It is the business cycle of losing and procuring customers. Every company experiences customer churn. The lower your churn rate, the better. Your Read more…
Wouldn’t you love to have perfect sales calls all the time? They don’t happen by accident. Being able to think quickly on your feet helps, but blindly jumping on a call relying on charm and ad lib won’t get the job done…perfectly. Call mapping can be used to facilitate you Read more…
In a perfect world we have a list of the best prospects, they answer the phone the first time you reach out, and you close the deal all in one scoop. The reality sets in and studies show that only 2% of sales are made on the first call. You Read more…
One of the most important skills of a sales representative is being able to make cold calls. Cold calling involves associating with prospects, differentiating yourself from the mass, and risking failure. And naturally these things don’t come easy for introverted people. In spite of these challenges, introverted people have their Read more…
It is hard to believe that 2020 is over. A lot happened in one year, but what sticks out the most to me is that we were able to put our feet to the pavement and get things done. I know “things” is relative to who is reading this, but Read more…