Terrible Ways to Start Your First Sentence to Prospective Customers Let’s cut to the chase… Here are the 3 killer (not in the good way) starters of your first sentence that don’t get read or replied to. “My name is…” “I work for…” “I hope you’re doing well.” “Did you Read more…
Customer service still plays a vital role in organizations. Companies should be investing and equipping their employees with the right knowledge and skills to help them meet the customer’s needs. These past 2 years brought on paradigm shifts within organizations. A customer’s interaction with the customer service team can bring Read more…
Calling Tips for Scripts Your process for cold calling is a way to get the prospect to understand that they need what you have. When cold calling it is good to get in the habit of creating different scripts for different scenarios. Using calling scripts does not mean you recite Read more…
Do you remember back when we all went into the office? It seems like so long ago, but in fact it is almost 2 years later. When you work in the office, tardiness is frowned upon, but is more understood. This is because you could be stopped in the hallway Read more…
Managing a sales team can seem daunting at first, but this blog is full of applicable insight. Managing a sales team is very important to a company’s success. You are monitoring goals and metrics, so follow these tips so you are in charge of getting the right people on the Read more…
Customer relationship management (CRM) software is a useful tool for any sales and service department. It tracks and manages all intercommunication your representatives have with prospects and customers. CRMs also help to indicate opportunities that might require further cultivation or follow up. Choosing the right CRM for your business will Read more…
One of the more powerful ways companies lose the most insight is by not trying to be proactive and collect customer’s feedback. Their feedback is a guide for leadership to map the path forward for every company from product to user experience and customer support. Customer feedback is information provided Read more…
The holidays can throw a wrench into your sales plans because of travel, visitors, and time out of the office. It makes it very difficult to maintain your focus during this time because it is throwing you off your normal routine and schedule. Holidays can make this time of the Read more…
Organizations want to hire and retain the best employees, but what does that actually mean? Recruiting can be difficult when trying to weed out and find the good employees. Candidates either don’t have certain skills or won’t fit into the organization’s culture. Experience does not always show the candidate’s characteristics Read more…
Managers receive many forms of creativity and instruction from leaders, but ultimately they are solely responsible for applying planned principles to the day-to-day operations of getting the job completed, completed correctly, and done efficiently. Managers are mentors and problem-solvers. According to Harold Koontz, “Management is an art of getting things Read more…