Rapport is defined as a harmonious relationship characterized by an agreement, mutual understanding, or empathy that makes communication possible or easy. Have you heard of the 7-38-55 Rule? It states that 7% of meaning is communicated through spoken word, 38% through your tone, and 55% through your body language. How Read more…
Do online leads give you anxiety? Do you feel like your process isn’t up to par? Do you feel like you are falling in a pile of leads daily that you never seem to get through? This feeling reminds me of the dream where you are falling, falling, and falling. Read more…
Making friends at work is not a requirement, but it sure does make the day go by smoothly. There are quite a few positive outlooks on having work besties for companies, customers, and the employees. In 2018 a study conducted showed 82% of employees admitted to having work friends and Read more…
Out of my 38 years of life experiences, there is one thing I have learned that will take you from the bottom to the top and that is just to be nice. Being nice to others doesn’t have to be over the top, fake, or cost a fortune, but it Read more…
Customer Service Week is right around the corner on October 5 – 9, 2020. It was established in 1984 by the International Customer Service Association (now known as Professional Association of Customer Engagement) and proclaimed a national event by Congress in 1992. It is recognized each year during the first Read more…
We have all heard the saying “working to live,” but this year has been a doozy. A lot of us are working from home 3-5x a week along with having our family duties still the same without the kids being at school. We are having to make sure that meals Read more…
How many bot calls do you receive in a week, even a day? They now come through with local numbers, so you don’t even know whether to answer the call or not. So with that being said, how do you contact more prospects and customers over the phone when you Read more…
Did you know that we love our agents?! So much so that throughout the month we constantly provide sought out tips to help insurance agents work online leads. We don’t want to just sell a product, we want to build a loyal relationship with our customers and help them excel. Read more…
Let’s be honest, we have been selling our whole lives. We sell our beliefs and style to make friends or to parent your kids, we sell a company’s products to make a living, and to be totally honest…we sell ourselves on a daily basis. And because we do so much Read more…
Each industry has their own idea of what their customer experience journey should look like. The one skill set that is imperative to your customer’s experience is empathy. Customers want to feel heard and understood. Hearing someone without understanding is not the same as actually listening to them and your Read more…
