One of the more powerful ways companies lose the most insight is by not trying to be proactive and collect customer’s feedback. Their feedback is a guide for leadership to map the path forward for every company from product to user experience and customer support. Customer feedback is information provided Read more…
The holidays can throw a wrench into your sales plans because of travel, visitors, and time out of the office. It makes it very difficult to maintain your focus during this time because it is throwing you off your normal routine and schedule. Holidays can make this time of the Read more…
Organizations want to hire and retain the best employees, but what does that actually mean? Recruiting can be difficult when trying to weed out and find the good employees. Candidates either don’t have certain skills or won’t fit into the organization’s culture. Experience does not always show the candidate’s characteristics Read more…
Managers receive many forms of creativity and instruction from leaders, but ultimately they are solely responsible for applying planned principles to the day-to-day operations of getting the job completed, completed correctly, and done efficiently. Managers are mentors and problem-solvers. According to Harold Koontz, “Management is an art of getting things Read more…
Providing great customer service means knowing exactly what to say, when to say it, and the best way to say it. Communication is hard, but even harder when most support conversations revolve around “I have a problem…” and “Let me see how I can fix that problem for you.” The Read more…
Business-to-Business (B2B) sales can be complicated. There are many pitfalls that can end up trapping sales deals. You have to be confident and disciplined enough to trust your intuition. Here are 5 mistakes to avoid making if you are going to close more deals. Selling instead of building relationships The Read more…
According to sales strategist Jill Konrath, 97 percent of all business calls go to voicemail now. Due to this, getting the best results during B2B sales phone prospecting depends heavily on your voicemail techniques. Here are 4 tips that we think will transform your voicemail strategy and increase your chances Read more…
If you are in sales, there is a chance you are rather predictable. And as a result of this, buyers are generally more in charge than you are. The buyers have learned to recognize these sales approaches and have developed ways to deal with them effectively. Both the buyer and Read more…
When you are part of the client-facing teams of a company, it is important to acknowledge when a customer is being difficult or becoming frustrated. Before everyone was working remotely, it was a lot easier to see the customer’s actual body language and facial expressions. Now more than ever, employees Read more…
Do you know what customer service and customer experience mean? We use them interchangeably, but they are two different things. Customer service is one part of the bigger picture which is the customer experience. Customer service (CS) is a specific event when the customer reaches out for support on a Read more…