Customer Service Week is right around the corner on October 5 – 9, 2020. It was established in 1984 by the International Customer Service Association (now known as Professional Association of Customer Engagement) and proclaimed a national event by Congress in 1992. It is recognized each year during the first full week of October. 

During that week, it is nice to celebrate your customer service employees and show them how much you value what they bring to your organization. Customer service teams work hard to represent your organization well and rewarding their dedication will only expand that representation in a positive light. It is like the old saying goes, “A person who feels appreciated will always do more than expected.” 

  • 89% of customers have stopped doing business with a company based on the experience they had with customer service. 
  • 7 out of 10 customers have spent more money with a company due to experiencing great service. 
  • In the U.S., the estimated cost of customers switching from companies due to poor customer service is $1.6 Trillion.

Customer Service Week is a great time to remind your employees of how essential they are to the organization. Below are 4 examples of how to celebrate National Customer Service Week because your CSRs deserve it! Don’t worry, these examples can be done even if your team is remote. 

  1. Treat them to breakfast: Nothing makes people happier in the morning other than feeding them a hearty meal. 60% of employees feel valued and appreciated when companies feed them. 
    • In Office: Bring on the muffins, bagels, coffee, juices, and donuts to the break room!
    • Remote: See what breakfast restaurants are close by and send a gift card.
  2. Set aside time for games: Games are a great way to de-stress and let loose. Playing games can also be included for training and make them more productive. 
    • In Office: Office Olympics, Jenga, Monopoly, Scrabble, or Pictionary.
    • Remote: Jump on a virtual meeting for some “Never Have I Ever,” Trivia, MTV Cribs “Office Edition,” or for a Rock, Papers, and Scissors tournament. 
  3. Themed Days throughout the Week: Everyone loves to dress up or down for a theme. Nothing screams competition more. 
    • In Office and Remote: Each day of the week can be a specific day and a quick virtual meeting to see everyone to vote best and worst dressed can be had. 
      • Monday: Best and Worst Pajama Day
      • Tuesday: Best and Worst Hat Day
      • Wednesday: Best and Worst Hero vs Villain Day
      • Thursday: Best and Worst Halloween Sweater Day
      • Friday: Best and Worst Jersey Day
  4. Recognize each employee: Almost 50% of employees think their relationship with their manager is improved when they are recognized by the manager on their service. 
    • In Office and Remote: Give/Send something special to each employee that directly relates to them. Don’t send the same thing to each one, but rather send something personal you know they would enjoy. 

A company’s success relies a lot on the employees that are in the front lines facing customers. Employees want to work for companies that care. Remind employees that their hard work doesn’t go unappreciated and that customer service is critical to the success of the business.

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