Making friends at work is not a requirement, but it sure does make the day go by smoothly. There are quite a few positive outlooks on having work besties for companies, customers, and the employees. In 2018 a study conducted showed 82% of employees admitted to having work friends and Read more…
Out of my 38 years of life experiences, there is one thing I have learned that will take you from the bottom to the top and that is just to be nice. Being nice to others doesn’t have to be over the top, fake, or cost a fortune, but it Read more…
Customer Service Week is right around the corner on October 5 – 9, 2020. It was established in 1984 by the International Customer Service Association (now known as Professional Association of Customer Engagement) and proclaimed a national event by Congress in 1992. It is recognized each year during the first Read more…
We have all heard the saying “working to live,” but this year has been a doozy. A lot of us are working from home 3-5x a week along with having our family duties still the same without the kids being at school. We are having to make sure that meals Read more…
How many bot calls do you receive in a week, even a day? They now come through with local numbers, so you don’t even know whether to answer the call or not. So with that being said, how do you contact more prospects and customers over the phone when you Read more…
It’s a Chatbot If you haven’t yet encountered a chatbot, you likely will soon. Chatbots are software systems that are programmed to anticipate and respond to common customer inquiries. For instance, within the insurance industry a chatbot might: Collect consumer information that is then passed along to you as an Read more…
Let’s be honest, we have been selling our whole lives. We sell our beliefs and style to make friends or to parent your kids, we sell a company’s products to make a living, and to be totally honest…we sell ourselves on a daily basis. And because we do so much Read more…
I believe everyone can relate to showing up to class and hearing the famous words “Pop Quiz Time!” Queue the eye rolls, sighs, and a slight snicker from within the teacher’s soul. Just kidding, she or he isn’t that sinister…hopefully, right? 
But I truly have a quick question. If Read more…
I like to be the best at everything I do. I am 1 of 9 so we grew up with a lot of healthy competition between academics, athletics, and our parent’s time. When I come up short, it pushes me to learn better ways of doing things. Failure truly does Read more…
Reasons to Consider Making Flex Work Permanent One of the silver linings of 2020 is finding out that there are more ways to be flexible about work than we might have previously imagined. Whether it’s clearing out a closet to create an isolated home workspace away from the kids or Read more…