Cold Leads Will Purchase Insurance Again Getting your hands on a hot lead is always an exciting proposition. Whether it’s a fresh lead generated by Hometown Quotes, a referral from a friend looking for a policy or a customer calling you out of the blue for a quote, a hot Read more…
Most salespeople’s conversations could use some work and not just a little, but a lot. Many salespeople fall into talking too much, interrogating the prospect, talking too little, too eager, not prepared, or they cannot overcome pricing objections. There are so many ways to have a less than satisfactory sales Read more…
Sell More Insurance by Learning from Yourself If you don’t know where you’re going, how are you going to get there? You’re probably familiar with this rhetorical question, which is a way of pointing out that having a clear goal is a good thing. But it’s not the only thing, Read more…
Rapport is defined as a harmonious relationship characterized by an agreement, mutual understanding, or empathy that makes communication possible or easy. Have you heard of the 7-38-55 Rule? It states that 7% of meaning is communicated through spoken word, 38% through your tone, and 55% through your body language. How Read more…
Do online leads give you anxiety? Do you feel like your process isn’t up to par? Do you feel like you are falling in a pile of leads daily that you never seem to get through? This feeling reminds me of the dream where you are falling, falling, and falling. Read more…
Making friends at work is not a requirement, but it sure does make the day go by smoothly. There are quite a few positive outlooks on having work besties for companies, customers, and the employees. In 2018 a study conducted showed 82% of employees admitted to having work friends and Read more…
Out of my 38 years of life experiences, there is one thing I have learned that will take you from the bottom to the top and that is just to be nice. Being nice to others doesn’t have to be over the top, fake, or cost a fortune, but it Read more…
Updating Your Agency’s Online Presence In a blog post last week, we talked about how to hone your brand identity and differentiate yourself from your competitors. This week we’ll focus specifically on bringing your online presence into alignment with that brand identity. [LINK TO LAST WEEK’S POST] Step 1: Look Read more…
Customer Service Week is right around the corner on October 5 – 9, 2020. It was established in 1984 by the International Customer Service Association (now known as Professional Association of Customer Engagement) and proclaimed a national event by Congress in 1992. It is recognized each year during the first Read more…
Know Your Customer, Know Yourself Imagine for a minute that your agency was a person—what would that person look like to other people? Would it be an energetic young man with an easy smile and casually cool style? Or maybe a confident middle-aged woman with elegant clothing and a tasteful Read more…