Out of my 38 years of life experiences, there is one thing I have learned that will take you from the bottom to the top and that is just to be nice. Being nice to others doesn’t have to be Read more…
Updating Your Agency’s Online Presence In a blog post last week, we talked about how to hone your brand identity and differentiate yourself from your competitors. This week we’ll focus specifically on bringing your online presence into alignment with that Read more…
Customer Service Week is right around the corner on October 5 – 9, 2020. It was established in 1984 by the International Customer Service Association (now known as Professional Association of Customer Engagement) and proclaimed a national event by Congress Read more…
Know Your Customer, Know Yourself Imagine for a minute that your agency was a person—what would that person look like to other people? Would it be an energetic young man with an easy smile and casually cool style? Or maybe Read more…
Use Your Expertise to Give Back Remember when you first started selling insurance? Recall the nervousness you felt about making your first cold calls. The concentration you had to muster to keep track of insurance terminology and explain it in Read more…
We have all heard the saying “working to live,” but this year has been a doozy. A lot of us are working from home 3-5x a week along with having our family duties still the same without the kids being Read more…
How many bot calls do you receive in a week, even a day? They now come through with local numbers, so you don’t even know whether to answer the call or not. So with that being said, how do you Read more…
It’s a Chatbot If you haven’t yet encountered a chatbot, you likely will soon. Chatbots are software systems that are programmed to anticipate and respond to common customer inquiries. For instance, within the insurance industry a chatbot might: Collect consumer Read more…
Did you know that we love our agents?! So much so that throughout the month we constantly provide sought out tips to help insurance agents work online leads. We don’t want to just sell a product, we want to build Read more…
Ask and Listen to Make More Sales We’ve all had the experience of meeting someone for the first time who immediately dominates a conversation. It’s pretty rare that this type of behavior is not at least somewhat annoying. Sometimes in Read more…