Customer Service Week is right around the corner on October 5 – 9, 2020. It was established in 1984 by the International Customer Service Association (now known as Professional Association of Customer Engagement) and proclaimed a national event by Congress in 1992. It is recognized each year during the first Read more…
We have all heard the saying “working to live,” but this year has been a doozy. A lot of us are working from home 3-5x a week along with having our family duties still the same without the kids being at school. We are having to make sure that meals Read more…
How many bot calls do you receive in a week, even a day? They now come through with local numbers, so you don’t even know whether to answer the call or not. So with that being said, how do you contact more prospects and customers over the phone when you Read more…
Did you know that we love our agents?! So much so that throughout the month we constantly provide sought out tips to help insurance agents work online leads. We don’t want to just sell a product, we want to build a loyal relationship with our customers and help them excel. Read more…
Let’s be honest, we have been selling our whole lives. We sell our beliefs and style to make friends or to parent your kids, we sell a company’s products to make a living, and to be totally honest…we sell ourselves on a daily basis. And because we do so much Read more…
Each industry has their own idea of what their customer experience journey should look like. The one skill set that is imperative to your customer’s experience is empathy. Customers want to feel heard and understood. Hearing someone without understanding is not the same as actually listening to them and your Read more…
Did you know that 80% of your future sales will come from 20% of your customer base (Small Business Trends, 2020)? Companies are focusing more and more on new customer acquisition, but that doesn’t mean you can forget about your existing customers. Retaining existing customers cost 5-25x less than acquiring Read more…
I believe everyone can relate to showing up to class and hearing the famous words “Pop Quiz Time!” Queue the eye rolls, sighs, and a slight snicker from within the teacher’s soul. Just kidding, she or he isn’t that sinister…hopefully, right? 🙂 But I truly have a quick question. If Read more…
Are you a salesperson or customer service professional in the insurance* industry? If so, you should get to know Hometown Quotes. Hometown Quotes is one of the biggest privately-owned lead vendors in the U.S. We are founded by insurance agents, for insurance agents. We have over 4+ decades of combined Read more…
2020 has been a doozy of a year and it doesn’t seem to be slowing down anytime soon. I have dealt with customer interaction in some facet within Hometown Quotes the entire time I’ve worked here. Though it may seem like the time is dim, there is no better time Read more…