Providing great customer service means knowing exactly what to say, when to say it, and the best way to say it. Communication is hard, but even harder when most support conversations revolve around “I have a problem…” and “Let me Read more…
Business-to-Business (B2B) sales can be complicated. There are many pitfalls that can end up trapping sales deals. You have to be confident and disciplined enough to trust your intuition. Here are 5 mistakes to avoid making if you are going Read more…
According to sales strategist Jill Konrath, 97 percent of all business calls go to voicemail now. Due to this, getting the best results during B2B sales phone prospecting depends heavily on your voicemail techniques. Here are 4 tips that we Read more…
If you are in sales, there is a chance you are rather predictable. And as a result of this, buyers are generally more in charge than you are. The buyers have learned to recognize these sales approaches and have developed Read more…
When you are part of the client-facing teams of a company, it is important to acknowledge when a customer is being difficult or becoming frustrated. Before everyone was working remotely, it was a lot easier to see the customer’s actual Read more…
7 Questions Before You Take the Plunge We’ve all heard the stories of famous businesspeople who make it seem like they were destined to be successful. They went door to door with a lawnmower in tow when they were in Read more…
Three Ways the Insurance Industry Could Be Affected Recent headlines say it all. “US Home Prices Rise at Fastest Pace in More Than 30 Years,” according to the Financial Times. “Yes, Real Estate Prices are Soaring, and No, It’s Not Read more…
A Lot Can Happen in 60 Seconds In insurance sales, paying attention to how you introduce yourself matters. Your initial trust and rapport will be built within seconds of interacting with someone, which means it can take less a minute Read more…
Do you know what customer service and customer experience mean? We use them interchangeably, but they are two different things. Customer service is one part of the bigger picture which is the customer experience. Customer service (CS) is a specific Read more…
