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Featured

You’ve Made it to Management, Now What?

Managers receive many forms of creativity and instruction from leaders, but ultimately they are solely responsible for applying planned principles to the day-to-day operations of getting the job completed, completed correctly, and done efficiently. Managers are mentors and problem-solvers.  According to Harold Koontz, “Management is an art of getting things Read more…

By Paula Gregory, 4 yearsNovember 1, 2021 ago
Featured

4 Customer Service Phrases to Help with Difficult Situations

Providing great customer service means knowing exactly what to say, when to say it, and the best way to say it. Communication is hard, but even harder when most support conversations revolve around “I have a problem…” and “Let me see how I can fix that problem for you.” The Read more…

By Paula Gregory, 4 yearsOctober 11, 2021 ago
Featured

3 Ways to Kill the Deal When Making B2B Sales

Business-to-Business (B2B) sales can be complicated. There are many pitfalls that can end up trapping sales deals. You have to be confident and disciplined enough to trust your intuition. Here are 5 mistakes to avoid making if you are going to close more deals.  Selling instead of building relationships The Read more…

By Paula Gregory, 4 yearsOctober 4, 2021 ago
Featured

4 Tips on Transforming Your Voicemails

According to sales strategist Jill Konrath, 97 percent of all business calls go to voicemail now. Due to this, getting the best results during B2B sales phone prospecting depends heavily on your voicemail techniques. Here are 4 tips that we think will transform your voicemail strategy and increase your chances Read more…

By Paula Gregory, 4 yearsSeptember 7, 2021 ago
Featured

4 Sales Techniques to Apply Pattern Interrupts

If you are in sales, there is a chance you are rather predictable. And as a result of this, buyers are generally more in charge than you are. The buyers have learned to recognize these sales approaches and have developed ways to deal with them effectively. Both the buyer and Read more…

By Paula Gregory, 4 yearsAugust 30, 2021 ago
Featured

4 Ways to Handle Difficult Customers

When you are part of the client-facing teams of a company, it is important to acknowledge when a customer is being difficult or becoming frustrated. Before everyone was working remotely, it was a lot easier to see the customer’s actual body language and facial expressions. Now more than ever, employees Read more…

By Paula Gregory, 4 years ago
Featured

Customer Service vs. Customer Experience

Do you know what customer service and customer experience mean? We use them interchangeably, but they are two different things.  Customer service is one part of the bigger picture which is the customer experience. Customer service (CS) is a specific event when the customer reaches out for support on a Read more…

By Paula Gregory, 4 yearsJuly 25, 2021 ago
Featured

7 Reasons Why You Should Choose Hometown Quotes

Online insurance leads have come a long way since the 90s. We have all heard horrible stories about different experiences agents have had. Some self-inflicted, but most fall under failed expectations. Here at Hometown Quotes we do our best to align agents’ expectations with how we do business. Regardless if Read more…

By Paula Gregory, 4 years ago
Featured

4 Reasons Every Insurance Agent Should Purchase Evening and Weekend Leads

Traditional banker hours are an outdated model for insurance agents. Agents need to keep up with changing times to continue to be successful. Agents in the Top 10 and make six figures and above are grinding over the weekend. Check out our 4 reasons every insurance agent should purchase and Read more…

By Paula Gregory, 4 yearsJune 13, 2021 ago
Featured

3 Key Benefits of Providing Timely Customer Service

The speed of service is one of the most overlooked tactics to attract and retain customers. Timely customer service means to provide support to customers in a favorable manner by responding to their requests as well as resolving their issues. All customers respect and value a rapid reply from a Read more…

By Paula Gregory, 4 yearsJune 1, 2021 ago

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